Eden Brother’s Seeds – A Customer Service Example

If you were wondering if Eden Brother’s is a good place to buy your seeds from… the answer is yes.

One of my recent seed orders had the devil beaten out of it by USPS.

So much so that some of the seed pack inside tore just enough to scatter seeds across the entire United States as it went through the mail system.

When I showed Eden Brothers what had happened…

They not only responded to me within the business day, they offered to send out replacements for the seeds I lost.

Amazon could really learn something about customer service from them. I’d say USPS could too but I’m not sure they care about anything, ever. They seem to be just as nihilistic as the employees at your local DMV.

Advertisements

Leave a Reply